Exchanges

Because we can't ensure we will have the style/size in stock at the time your returned items come back to the distribution center, we are unable to accommodate exchanges by mail. We will issue you a store credit via an E-Gift Card once we've received your return. That way, you may use the E-Gift Card towards the correct item/size or for another item. 

We do not issue cash refunds.

FAN REPLACEMENTS:

If your fan breaks, we will replace your fan within the first 30 days, free of charge. You must first send two photos: one clear image showing the entire fan, and a second image (close-up), of the broken area(s). We may send you a return label and request you return your broken fan. Once we receive your broken fan, and we will mail you another replacement.

  • A replacement fan can only replace the same design which was broken.
  • Only the original person who ordered the fan(s) may have it replaced.
  • A maximum of 5 free fan replacements per customer per 1 year time may occur from their first fan replacement.
  • Replacements will only be sent to the original shipping address.
  • 1 replacement is allowed per product.
  • For replacements being sent outside of the United States, the customer is responsible for shipping costs.
  • Fans purchased on sale, or at a discounted rate, cannot be replaced for free, but can be repurchased at the sale or discounted rate purchased.

For a fan replacement, please send details to support@ageofaquaria.com  with in the first 30 days of your purchase.   

Please include:

  • Order number for the fan being replaced
  • Name (must match name on order number)
  • Photos of the damage (2X)